Processing Products

Learn how to select products from your Shopify catalog and process their images for multiple platforms.

Selecting Products

From Products Page

1. Click Products in the navigation
2. Browse your product catalog
3. Click products to select them
4. Selected products show a checkmark

Features:

• Search by product title
• Pagination for large catalogs (25 products per page)
• Thumbnail preview for each product

From Collections

1. Click Collections in the navigation
2. Select a collection to view its products
3. Choose products within that collection

This is useful for processing entire product lines together.

Image Selection

After selecting products, you can choose specific images:

1. The Image Selection Modal opens
2. See all images for each selected product
3. Check/uncheck individual images
4. Use "Select All" or "Deselect All" per product

Why select specific images?

• Skip images that don't need processing
• Process only your main product photos
• Exclude lifestyle shots that shouldn't have white backgrounds

Processing Workflow

Step 1: Select Platforms

Choose which platforms to optimize for:

Shopify is always selected. Add others based on where you sell.

Step 2: Start Processing

Click Process Selected to begin:

1. Images are sent to our processing pipeline
2. AI removes backgrounds
3. Products are positioned per platform requirements
4. Optimized exports are generated

Step 3: Monitor Progress

The job detail page shows:

• Overall progress - Percentage complete
• Per-image status - Queued, Processing, Completed, Failed
• Processing time - How long each image takes

Status indicators:

Step 4: Review Results

When processing completes:

• Preview each optimized image
• See exports for each platform
• Check compliance with platform requirements

Updating Shopify

Automatic Update

If Auto-update on complete is enabled:

• Optimized images automatically update your Shopify products
• Based on your update behavior setting (replace/add/files only)
• No manual action required

Manual Update

If auto-update is disabled:

1. Review the processed images
2. Click Update Shopify Images
3. Images are pushed to your store

Update Behaviors

Downloading Images

Individual Downloads

1. Click on any processed image
2. Select the platform version you want
3. Click download

Bulk Download

Download all images from a job:

1. Click Download All on the job page
2. Select platforms to include (or all)
3. Receive a ZIP file organized by platform:

solixync-export/
├── shopify/
│   ├── product-1.jpg
│   └── product-2.jpg
├── amazon/
│   ├── product-1.jpg
│   └── product-2.jpg
└── manifest.json

The ZIP includes a manifest.json with metadata about each export.

Processing Multiple Products

Batch Processing

Process multiple products together:

1. Select several products (or an entire collection)
2. Choose images from each
3. Process as a single job

Benefits:

• Faster than processing one at a time
• All images in one job for easy management
• Single download for all results

Batch Navigation

When viewing a multi-product job:

• Previous/Next buttons navigate between products
• Each product's images grouped together
• Easy to review results by product

Retrying Failed Images

If images fail to process:

1. View the job detail page
2. Failed images are marked with ❌
3. Click Retry on individual images, or
4. Click Retry All Failed to retry everything

Common failure reasons:

• Image too small or corrupted
• Product not detectable by AI
• Network timeout

Retries do not count against your quota.

Usage and Quotas

Free Plan

• 20 images per month
• Counter shown on dashboard
• Resets monthly

Unlimited Plan

• No image limit
• Process as many as you need
• Same monthly billing cycle

What Counts as an Image?

• Each source image processed = 1 image
• Platform variants don't add to count
• Failed images don't count
• Retries don't count

Example: Processing 5 product photos for 3 platforms = 5 images used (not 15).

Tips for Best Results

Image Quality

• Use high-resolution source images
• Ensure products are clearly visible
• Good lighting helps AI detection

Batch Strategy

• Process similar products together
• Group by collection or product type
• Review results before updating Shopify

Platform Selection

• Only select platforms you actually use
• More platforms = more storage used
• You can always reprocess for additional platforms

Troubleshooting

Processing Stuck?

• Refresh the page to update status
• Check the Jobs page for current status
• Large batches may take several minutes

Images Look Wrong?

• Check source image quality
• Ensure product is clearly visible
• Try reprocessing the image

Update to Shopify Failed?

• Check your Shopify permissions
• Ensure the product still exists
• Try the manual update button

Next Steps

• Set up auto-optimization
• Manage your subscription
• Troubleshooting guide